- Be calm, polite and courteous.
- Immediately call your insurance company customer service 24 hours toll free hotline. Their claims assistants will arrange for a panel tow truck to assist you and to tow your vehicle to the nearest panel workshop, if necessary.
- Note down the following:
- Registration number(s) of all vehicles involved in the accident.
- Name of the Insurers (Insurance Company) and their policy number(s), if possible.
- Name and address of witnesses, if any.
- Make a rough diagram of the accident scene.
- Note down the extent of the damages and/or injuries of parties involved.
- Do not admit liability or offer any settlement.
- You must lodge a police report within 24 hours of the accident.
- You must notify insurance company by completing the Claim/Notification Form immediately upon making the Police Report even if you do not intend to make a claim to protect both yourselves and your insurance company for any liability that may arise out of the accident. The form is to be accompanied with copies of the following documents:-
- Police Report.
- Policy/Cover note.
- Vehicle Registration Card.
- Photograph Road Tax disc.
- Your Identity Card and Driving License.
- Your driver’s Identity Card and Driving License.
- Any correspondence that you receive from Third Party.
- The Claim/Notification Form will be available at any of their offices or will be handed to you by your insurance company adjusters during survey of your vehicle at their insurance panel workshops.
Please do not hesitate to contact your insurance company us if you need any assistance and you may do so by calling the Claims Department, Head Office or any of their Branch Offices.
NOTE: It is a condition of the policy of insurance afforded to you that all accidents be reported to the insurance company within 14 days of the occurrence. Failure to do so will constitute a breach of the policy condition and will entitle the Insurers to repudiate all liabilities that may arise out of the accident or recovery of any monies paid as a result.